The Carer Task Attendance Overview Report gives you a complete overview of all Tasks for the searched period regardless of their status. The report illustrates information for all tasks giving an overview of Task by:
§ Status
§ Marked Attendance By Method (IVR / Manual / Partial)
§ Overall number of Hours scheduled along with Hours Worked
§ Overall Compliance with IVR – detailing in % value, the number of Carer’s that marked their attendance via the Telemonitoring system
The report then goes on to illustrate details of all individual tasks for each Client during the period the report was generated.
Overall Task Details
Individual Task Details By Carer
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Search Parameters |
Definition |
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Group |
Allows you to search by Group |
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Carer |
Allows you to search by individual Carers, the default option displays results for all Carers |
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Date From |
Allows you to define the start date of the search period |
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Date To |
Allows you to define the end date of the search period |
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Columns In Report |
Data Displayed |
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Overall Task Details |
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Visit By Status |
Illustrates the overall number of Tasks by Status (i.e. Assigned, Delayed, Completed, etc) |
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Visits By Type of Clock In |
Illustrates the overall number of Tasks by their Clock In Type (i.e. Attended Via IVR / Manual Clock In & Out / Partial IVR & Manual, etc) |
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Overall Number of Hours Scheduled |
The Overall number hours scheduled for the searched period |
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Overall Number of Hours Completed |
Overall number of hours completed |
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Overall Complaints with IVR |
The percentage of completed calls where Clock In and Out method was IVR (Telemonitoring). |
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Individual Task Details By Carer |
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Carer Name |
Name of the Carer |
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Overall Task Count By Status |
The complete Task Count, for this Carer, by Task Status |
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Overall Task Count for Individual Carer |
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Total Number of Visits |
Total number of Tasks scheduled |
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IVR / Manual / Partial |
Displays how many Tasks were clocked in/out via IVR, Plan Board, and Partial IVR (I.e. the Task was clocked in via IVR and clocked out via Plan Board, or vice versa) |
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Scheduled Hours |
Total number of hours scheduled to the Carer within the defined search period |
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Total Number of Hours Worked |
Total number of hours worked by the Carer within the defined search period |
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IVR Hours / Manual Hours / Partial Hours |
Displays all Worked Hours within the defined search period broken down into those clocked in/out via IVR, via Plan Board, and via Partial IVR |
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Overall Compliance with IVR |
Compliance percentage, calculated by comparing the Scheduled Tasks with Completed, where both clocking in and out occurred solely via IVR |
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Individual Task Details |
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Task ID |
The Task ID |
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Date |
The Scheduled Date of the Task |
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Day |
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Client Name |
Name of the Client |
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Scheduled Time From |
Task’s scheduled start time |
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Scheduled Time To |
Task’s scheduled end time |
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Actual Time From |
Actual start time of the Task |
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Actual Time To |
Actual end time of the Task |
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Status |
Task’s Status |
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Status Notes |
Will display the Note recorded when the Task’s Status was updated |
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Clocked In By |
Name of the user/Carer who actually clocked into the Client Home & how this was clocked In. If this was done by a user manually via the Plan Board then the user’s name will appear here along with Note: Manual Clock In. If this was done by the Carer via IVR, then the Carer’s name will appear here along with Note IVR Clock In |
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Clock Out By |
Name of the user/Carer who actually clocked out of the Client Home & how this was clocked Out. If this was done by a user manually via the Plan Board then the user’s name will appear here along with Note: Manual Clock Out. If this was done by the Carer via IVR, then the Carer’s name will appear here along with Note IVR Clock Out |
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Punctuality |
Punctuality of the Carer (calculated by comparing the duration of the Scheduled Task to the Actual duration of the Task) |