All Complaints captured on the system, whether in relation to Clients, Carers, Staff or Organisations, are recorded here. You can use this screen to add, update, remove or export Complaints.
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The Complaints tab can be accessed via the CRM Module, as illustrated in the screenshot.
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Not all Complaints are necessarily linked with a specific Carer or Client. In such cases, these Complaints will not be linked to any Profile on the application; however, the Complaints will still be accessible to all Staff within the organisation! |
