If a Client’s phone is an unlisted or blocked
number, the IVR system won’t be able to read where the Carer’s call
is coming from and won’t accept it.
However, the Carer can easily get around this by dialling the “Unblock Code”, which is printed on all of the Carer ID Cards. The code that the Carer must enter will depend on the Client’s telephone provider (as shown in the screenshot).
You can record if a Client has a Blocked Number by simply clicking on the padlock icon, as shown in the screenshot below. Once you do this, the number will be highlighted in red so that it will be easily identified as a blocked number.
The red highlighting will also appear on the Plan Board and all of the listings relating to that Client across the application.
