The Call Load Actual Report displays the number of IVR Attendances, or Telemonitoring Calls placed for the searched period. This report reflects the actual number of calls placed to the organisations toll free number that Care Workers use to mark their attendance at a Client home or Facility.
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Search Parameters |
Definition |
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Groups |
Allows you to search by Group |
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Date From |
Allows you to search by Start Date |
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Date To |
Allows you to search by End Date |
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Columns In Report |
Data Displayed |
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Date |
Date of the day you have selected to view |
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Time From |
Start time |
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Time To |
End time |
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Calls |
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Hours |
The hours within the period you have chosen to search on |