A Carer (sometimes called HomeHelp) is a member of staff
who is responsible for visiting Client homes and carrying out the services
provided by the organisation.
Carers are scheduled to visit Client homes via the various scheduling facilities offered on the application. When they attend these visits they are required to “Clock In” and “Clock Out” of the Client’s home using ID Cards provided. This is called an IVR (Interactive Voice Response) system and it allows the Home Care organisation to monitor the actual provision of services and detect any issues such as non-attendance or lack of punctuality.
Carers do not have access to the InnovaCare application. To “Clock In”, they simply place a telephone call to the InnovaCare Freephone Number from the Client’s telephone and key in their “Shift In” code to record the time they arrived at the Client’s home. When they are leaving, they call the same number and key in their “Shift Out” code to record the time they departed.
When joining the organisation, all Carers may be given a Carer ID Card with their personal details (i.e. clock in/out numbers.