Attendance has been marked by the Carer using the IVR telephone system. However, the information is inconsistent with the Scheduled Task. In such cases the Billing is set to a status of Not Confirmed. In order for the Task to be sent to Payroll/Billing, you must manually confirm it. This gives you an opportunity to make any adjustments you might require.
The adjustment process is the same as that mentioned above. Please refer to: Reconfirming Billing for full instructions.
You can also see the Duration Scheduled and the Time Actually Worked for any Task in the Display Table, which gives you a clear view of any inconsistencies.
