Complaints Report

This Report provides details of all Complaints captured in the Complaints tab in the CRM section of the application.

Search Parameters	Definition
Group	Allows you to search by Group
Carer	Allows you to search by Carer
Client	Allows you to search by Client
Date From	Allows you to define a start date for the search period
Date To	Allows you to define an end date for the search period
Category	Allows you to search by Complaint Category
Contact	Allows you to search by Client Contact
Service	Allows you to search by the name of Service the Client is receiving (as captured in their Scheduling Wizard)

Columns In Report	Data Displayed
Date	Date the Complaint was received (as captured in the Date field in the Complaints screen)
Client	Name of the Client making the Complaint or on whose behalf the Complaint is being made (if no Client has been specified, this will appear blank)
Client ID	Client’s ID Number
Carer	If the Complaint relates to a Carer their name will appear here
In Relation To	Profile Type (i.e. Carer/Staff Member) that the Complaint relates to (as captured in the Complaint in Relation to field in the Complaints screen)
Budget Holder	Department Contact linked to the Client’s Schedule
Group	Group the Client is linked with
Incident Level	Incident Level of the Complaint (as captured in the Complaints screen)
Risk Rating	Risk Rating of the Complaint (as captured in the Complaints screen)
Complaint Category	Category of the Complaint
Complaint Open Days	Number of days between the capturing of the Complaint and its resolution (or the present, if the Complaint is ongoing)
Description	Description of the Complaint (as captured in the Complaints screen)
Investg. Details	Notes captured in the Investg. Details field in the Complaints screen
Action Taken	Notes captured in the Action Taken field in the Complaints screen
Outcome	Outcome as captured in the Outcome field in the Complaints screen